Terms & Conditions

Request, approval and confirmation. Submitting a request does not confirm a reservation. Availability is checked before approval. The approved deposit must be successfully received within the deadline specified in your approval email. A failed, abandoned or expired checkout does not confirm your booking. Do not pay a second time if you are unsure whether a payment succeeded: contact the office with your booking reference.

Separate amounts. The headline listing price is base rent. The utilities contribution is 30% of base rent. The mandatory service fee is shown separately and the office agrees how it will be paid. The deposit is not advance rent and must not be used to replace the final rent payment unless expressly agreed in writing.

Rent payments and identification. Pay the amounts to the recipient and account indicated in your agreement and written instructions, by their due dates. Include the tenant name, apartment reference and period covered. Where a transfer is not yet identifiable, send a receipt so that the payment can be reconciled; a screenshot or payment instruction alone is not proof that funds have been received. Report payment or account discrepancies before sending money.

Utilities and additional services. Any utility reconciliation must be provided for in the accepted booking details or signed agreement. Where applicable, it is supported by the relevant bills, rental periods, meter readings where available and the agreed allocation method. We do not add a new reconciliation obligation to a previously agreed fixed all-inclusive price. Extra cleaning, call-outs or optional services require a disclosed contractual basis or a separate agreement; this page does not authorize unspecified automatic charges.

Check-out and keys. Agree the key-return arrangements with the office before leaving and return every set received. Follow the written instructions for the office or an expressly authorized alternative. Do not leave keys inside the accommodation or with an unapproved third party. Photograph or otherwise document the handover and send the requested check-out photos or video of the room and shared areas.

Inspection and settlement. We compare the check-out condition with the check-in record and review outstanding amounts. Provide the bank details necessary for a refund through the office's usual secure communication channel. Missing information can delay processing; it does not extinguish your entitlement to the refundable balance.

Documented deductions. Any proposed deduction must identify the reason, the tenant's responsibility and the supporting evidence and reasonable costs, such as invoices or repair estimates. Pre-existing defects, deterioration caused by age and normal wear are excluded. A cleaning or pest-control invoice alone does not establish that the tenant caused the underlying problem.

If a final bill or assessment is outstanding, the office explains the unresolved item and next steps in writing. Any withholding or set-off must have a contractual and lawful basis. You may request the supporting documents and dispute an assessment; undisputed refundable amounts should not be held merely because a different item remains unresolved.

Refund payment method. Eligible refunds cover the full deposit amount paid, without deducting payment-processing fees from your refund. Payments collected through Stripe are refunded to the original payment method, subject to bank processing times. These are MilanoHousing’s refund commitments; Stripe is the payment processor and does not provide a separate accommodation guarantee.

How to notify us. Send cancellation requests in writing to info@milanohousing.net, identifying the booking and arrival date. Retain the dated message and our acknowledgement. Report significant differences from the listing promptly, with photos and a description, so that the office can assess the issue and discuss an appropriate remedy.

These cancellation conditions do not limit mandatory statutory rights or remedies for non-performance. The cancellation of a pre-arrival booking is distinct from notice to end a signed rental agreement, which is governed by that agreement and applicable law. A revised departure date or extension must be confirmed in writing; do not assume that a request changes the agreed dates.

Documents and changes. Provide accurate identity, tax-code and other legally necessary registration information when requested. Notify the office promptly of errors or changes so the agreement can be prepared correctly. The initial registration cost remains included in the rent. Any separate renewal, amendment or early-termination cost must be explained and agreed where payable; it is not automatically included as an unspecified fee.

The signed rental agreement identifies the landlord, any representative or managing agent, the accommodation, authorized occupants, rent and applicable obligations. Booking through MilanoHousing does not change the identity or responsibilities of the parties stated in that agreement. Property-specific terms must be disclosed before acceptance.

LIM SRL complies with Italian and European data protection regulations (GDPR). We collect the data necessary to handle your inquiry and booking, manage payments and your stay, register the rental contract with the Agenzia delle Entrate and comply with legal obligations. Data are not sold or shared for unrelated third-party marketing. Where necessary, information is provided to the rental parties, tax authorities and service providers such as hosting, email and payment processors, under the applicable data-protection rules. Optional availability alerts or marketing require a separate lawful basis and can be declined or unsubscribed from.

You have the right to request access to, correction or deletion of your personal data, subject to applicable legal retention obligations, and to exercise your other GDPR rights. To exercise these rights, please contact us at info@milanohousing.net.

Check-in record. Review the inventory and condition of your room and shared facilities at arrival. Report existing damage or missing items promptly in writing with dated photos or videos where possible. Keeping a check-in record helps distinguish pre-existing defects from later damage. A delay in reporting does not automatically waive your statutory rights.

Cleaning and shared areas. Keep the room, kitchen, bathrooms and other common areas hygienic, remove waste regularly and follow the signed house rules and building rules. Do not leave personal items blocking access or emergency routes. Where cleaning falls below the agreed standard, the office may request that it be remedied and, where permitted under the agreement and law, arrange necessary cleaning. Any charge must be reasonable, documented and allocated on an evidenced contractual basis rather than automatically charged to every flatmate.

Damage, pests and maintenance. Report leaks, mold, pests, unsafe equipment and other defects promptly using the maintenance channel supplied by the office, with the address, room, description and photos or video where safe. Use facilities responsibly, ventilate appropriately and follow reasonable written equipment and treatment instructions. Do not undertake unauthorized repairs, bring in unsafe appliances or move potentially infested belongings between rooms without professional guidance. Responsibility for treatment or repairs is assessed on the facts and evidence; it is not assigned solely because a problem was discovered during your stay.

Access and appointments. Cooperate in arranging reasonable access for agreed inspections, repairs or treatments, with notice and respect for your privacy and applicable law, except in genuine emergencies. Hygiene issues do not justify delaying necessary urgent safety repairs. Routine appointment availability is confirmed by the office; a requested time is not guaranteed until agreed.

Occupancy and belongings. Only occupants authorized in the agreement may reside at the property. Subletting, replacing an occupant or lending keys requires the necessary written authorization. Follow the applicable guest, quiet-hours and building rules; a guest must not become an unauthorized resident. Flatmate information describes the verified position at the indicated date and may change. Secure your belongings and report suspected theft to the competent authorities; the belongings clause does not exclude liability that cannot lawfully be excluded, including responsibility for our own wrongful conduct.